Avella Specialty Pharmacy

They have helped me to get specialty medications last minute twice where timing is everything. I am so thankful for the kind individuals who work here. They also helped make the medications more affordable.

This pharmacy is a wonderful resource for our community. Their prices for specialty meds are much more affordable than what chain pharmacies charge. They are very communicative, accommodating & professional. They also offer free delivery to patients in certain areas. Adrian & Susan are always willing to help and super friendly too!

This pharmacy specializes in "service". The wrong card was charged one month after we specifically told the girl on the phone which card to charge. She even verified it with us and charged the wrong card anyway. (Would have had bounced checks had it not been for money in savings). We always have Rxs delivered yet one month I'm waiting for 2 days and nothing. I called and was informed my husband said he would pick them up??? The final straw is I now have 4 days left of my specialty medication and when I called my Dr. for a refill I was informed that Avella no longer fills these at all?!??Seems to me that an email or even a note snail mail from the pharmacy to let patients know ahead of time would be nice. This way we are not racing around trying to find another pharmacy before their medication runs out!!! Service is more than a smiling face at the counter..it's taking care of a customer from beginning to end! I'm glad to say I won't be using this pharmacy again!

Every time my doctors order medication from this pharmacy I have to hound them for days to actually receive the product. Most of the time I end up running out of time waiting for delivery and end up driving to the Vegas location, but my latest medication was not available locally. It was ordered at the beginning of the month, the day before I needed it I called and they said I would receive it between 1 and 8 p.m. the next day - it never came. I called today (the day after it was supposed to be delivered) and now they say I will receive it tomorrow - two days after I was supposed to begin taking it. Due to the nature of the medication it is something I absolutely needed to start yesterday. Now I am waiting to hear from my doctor on what we will have to do because they failed to deliver. This is just one of many issues I've had with them - most of the time I get bounced around between locations, who never seem to understand where something is supposed to be coming from or when. They also have sent injectable medications without sending any needles. They have said something would be ready at the location but when I arrive it isn't - nothing like waiting around a pharmacy with a bunch of people in the middle of a pandemic when you are in a high-risk class. Ultimately, I do not recommend giving them your business, and if you have no other option to, be sure to set reminders to call them three days before, two days before, the day before, and the morning of the day you need your medication, otherwise you won't get it.

The customer service we received from them today was outstanding. The medications my husband normally gets would have taken 24 hours to receive them but in his time of need the pushed to get all of his meds within 30 mins. This pharmacy is one of the best and we will continue to go here only from now on. Thank you Avella for caring for your customers!!!!