Harley Institute

The staff does not return calls. You receive an abnormal test result in the mail and no one returns your calls to speak about your results. I will definitely be finding a different healthcare provider that cares

I work in the medical industry. I wholeheartedly believe Dr. Hartley needs a second mid-level who's 21st century driven when it comes to addressing OB issues. The NP who works with Dr. Hartley is NOT good. You never take a guess without definitively proving your theory and you certainly never leave a woman in pain when they have explained their clinical course with you. You're suppose to completely follow through. Lastly, it's never a good idea to presume that you know more than the patient. Dr. Hartley's NP is very old school--too old school for her to meet the needs of gynecological issues that wonen face today. With that being said---and I want to be fair; she takes her time with you. She does a full textbook workup, but drilling down to your problem and putting solutions in place is where she falls a part. I ended up leaving with more questions than answers and I ended up going to a GYN around my age who actually drilled down to get to the possible root of my problem. Dr. Hartley's NP has a very generic approach. This lady is stuck in the 70's which may work for some but will certainly be a disaster for others. I think if Dr. Hartley brings in a younger and or more sharp mid-level, she'll be able to shore up the gaps that currently exist in this practice.

Dr Harley is so knowledgeable in hormone replacement therapy that she is able to assess and administer a successful treatment plan quickly. She listens well, orders appropriate labs and provides options. Her follow up treatment is timed perfectly. I can't say enough good things about her. I'm so glad to have found her. I want to update this review 6/19/2024 to add that I have continued treatment with Dr Harley. Her staff has always been so welcoming and accommodating, by providing medical letters needed, prescription refills in a timely manner and changing appointments for me. Dr Harley spends time going over my labs every other visit when we draw new labs, discussing current dosage and if we should stay there and anything else going on with me medically at that time to determine if that could be the cause for even any slight changes in my labs. Her thoroughness in my care is beyond what I have ever received elsewhere. My hormonal health is in excellent shape and I feel symptom free due to time and care she puts into my program.

Dr. Harley and her medical and professional staff have been stellar. Dr. Harley listens closely and cares about you feeling YOUR best. Not just base-line good enough on a scale that has nothing to do with you. If you are feeling any of the effects of menopause, visit for a consultation. The treatment has been nothing short of life-changing. Staff has been caring, helpful and patient in explaining everything.

I had previously had a not so great experience, but I personally like Dr. Harley. So I wrote her to offer feedback. She returned the call after hours and we spoke at length about opportunities for improvement. I must say that I have been impressed with the efforts made to improve the patient experience. I honestly believe Dr. Harley cares about her patients and their wellbeing. As promised, I am writing this review to be fair in my assessment. Kudos to Dr. Harley and her staff...